Staff may be able to provide on the spot assistance with our digital collections, including eBooks, audiobooks, film and music streaming, at any time during opening hours.

During busy times or if you have a more complex issue, you can make a booking for one-on-one assistance at your preferred location during the following session times.

Session times

Please contact our friendly staff at your preferred library to make a booking during the following days and times.

Cronulla

Mondays
2pm to 4pm
02 9710 0351
(dial 3)

Sutherland

Tuesdays
10am to 12noon
2pm to 4pm
02 9710 0351
(dial 1)

Menai

Thursdays
2pm to 4pm
02 9710 0351
(dial 6)

Engadine

Thursdays
2pm to 4pm
02 9710 0351
(dial 5)

Note
  • Library staff will provide up to 30 minutes of assistance on one problem or question per visit.
  • Library staff are not IT specialists. We offer free basic assistance within our capabilities as library staff.
  • Library staff will provide information and suggestions in response to your issue but will not operate your device.
  • You will need to sign a consent form before the session starts.

We can help with:

  • Creating a web-based email address (e.g. Gmail, Outlook).
  • Attaching photographs or documents to an email.
  • Uploading/downloading photos and files, from anywhere to anywhere.
  • Managing social media accounts, including signing up and checking privacy settings.

We cannot help with:

  • Advice or assistance with sensitive or financial matters, including passport applications and renewals.
  • Repairs on computers, phones or other devices.
  • This service is not intended as a replacement for a structured training course; we do not run courses to teach people how to use computers and other devices.

Alternatives

Here are some other options for learning how to use computers and the internet.

Teach yourself new digital skills with these online training resources.

Be Connected
An Australian Government initiative to help every Australian get online.

Tech Savvy Seniors
A digital literacy training program, designed to help seniors develop the skills and confidence to get connected and participate in the online world.

LinkedIn Learning
Over 20,000 online courses covering business, creative, and technology skills, taught by real-world professionals.

Explore local face-to-face computer and technology training options.

St. George and Sutherland Community College
The Community College runs regular structured training courses over a number of weeks corresponding with school terms, as well as a number of shorter courses. Registration is open to everyone, and courses are offered on a first come, first served basis. Contact the college by phone: 02 9528 3344

Be Connected | Computer Classes near you
Use the Be Connected partner map to find details of community organisations in the Be Connected Network that all share a passion for digital inclusion.

Learn about staying safe online with these organisations.

Be Connected
Be Connected has online courses, and resources about online security, scams, online shopping and banking and social media, amongst other topics.

eSafety Comissioner
Australia's independent regulator for online safety, the eSafety website has lots of resources to help you stay safe online.

Computer courses and resources available in languages other than English.

Tech Savvy Seniors
A digital literacy training program, designed to help seniors develop the skills and confidence to get connected and participate in the online world.

MyGov Accounts
MyGov account help translated into several languages. Links to help with other Australian Goverment departments in languages other than English. Details of the Australian Government's Translating and Interpreter Service.

Information about what to do if your identity information is compromised by theft or data breaches.

ID Support NSW
ID Support NSW makes it easier for people to access help if their NSW Government proof of identity credentials are stolen or fraudulently used.

IDCARE
IDCARE connects the community to expert Identity and Cyber Security Case Managers who provide the best advice on how to respond to data breaches, scams, identity theft, and cyber security concerns.

Learn about creating and managing you MyGov account.

Be Connected | MyGov courses
A selection of Be Connected online courses about MyGov accounts, Medicare and your My Health Record.

MyGov Help
Help guides and video tutorials from the MyGov website about the MyGov website, App and Digital Identities.

Information about obtaining and renewing Australian Passports.

Australian Passport Office
The Australian Passport Office's guides for getting and renewing your passport, including help with the application forms, required documents and passport photos.